Notifications

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Issue

Symptoms

Work notes on certain records appear to have an incorrect author.

Release

All releases

Cause

Work notes can show up as having been posted by the wrong user when auditing data is corrupted or missing.  

Resolution

Make sure auditing is turned on for the table which is experiencing the issue, and this will ensure that the issue does not reoccur in the future.  To verify this, navigate to the sys_dictionary table, find the entry for the table in question and check the "audit" checkbox.

Article Information

Last Updated:2019-08-02 20:42:55
Published:2019-05-17