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CMP - Resource Operations are not visible at User Portal - Support and Troubleshooting
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  • CMP - Resource Operations are not visible at User Portal
KB0749093

CMP - Resource Operations are not visible at User Portal


693 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

  • Cloud Management Platform allows creating own Resource Operations: Add a resource operation to the execution plan  
  • Similar to OOB Resource Blocks which are allowed to create our own operations, we also have the ability to create Resource blocks from ARM templates: Create a catalog item from an ARM template, 
  • Once the ARM  template is validated successfully, we can review the ResourceBlock and the Catalog item created and ready to provision

Issue

  • The Catalog Item created from the Catalog Item gets provisioned successfully, at the User Portal we can view the Stack and Resource details as below.

 

  • According to the behavior, the Stack will have its own operations as "Deprovision" "Stop" and "Start" 
  • Soon after we provision, the Resources (Appserviceplan & Webapp) will not be having Resource Operation  because the Resource does not contain the operations
  • As per the requirement, we will need to Create Resource Operations under the Newly created ResourceBlock  from the ARM 
  • Once we create the Resource Operations, the user portal does not display the newly created operations.

  • The issue to understand and fix is that How to get the Resource Operations Visible 

Cause

  • ServiceNow CMP store new/unknown resource types in cmdb_ci_cmp_resource table.
  • As the Newly created ARM Resources have no specified classes, creating Resource Operations the ResourceBlock created by the ARM will be affected or  Visible. 
  • In order to get the Resource Operations which are associated with the cmdb_ci_cmp_resource table, we will need to create the Resource Operations on the "Cloud Resource" Resource Block. 

Resolution

On an affected instance:

  1. Impersonate a user with privileges to create a Resource Operation
  2. Navigate to Cloud Admin Portal > Design > Resource Blocks > Cloud Resource (By default no Interface or Operation is available) 
  3. Create a Guest Interface
  4. Operations > Newly Created Guest interface > Create an Operation (Provided the API logic as per the requirement)
  5. Navigate to Cloud User Portal > Stacks
    • Choose the Stack created from the ARM
    • Here we can see the Operation.


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