Notifications

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Symptoms

Duplicate requests are being created from Service catalog

Release

All Supported

Environment

Service catalog

Cause

There is an onSubmit Catalog Client Script which uses "g_form.submit()" in its script. This causes a duplicate record to get created.

Resolution

Remove "g_form.submit()" and review the logic of the script so that it achieves the desired behavior without creating duplicates. 

Additional Information

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Article Information

Last Updated:2019-05-21 11:58:46
Published:2019-05-16