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Error/Info message raised by business rule automatically disappears - Support and Troubleshooting
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KB0748978

Error/Info message raised by business rule automatically disappears


5606 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Error and Info messages raised by server-side business rule is automatically disappearing. A business rule is displaying error and info messages using the functions:

gs.addErrorMessage()
gs.addInfoMessage()

The functions are documented below:

https://docs.servicenow.com/csh?topicname=c_GlideSystemAPI.html&version=latest#c_GlideSystemAPI

Release

All Versions

Cause

There script part of the UI Policy contained the below function:

g_form.clearMessages()

The UI Policy was being triggered and the function was being executed.

Please see the following documentation:

https://docs.servicenow.com/csh?topicname=c_GlideFormAPI.html&version=latest#c_GlideFormAPI

Resolution

Inactivate/Re-evaluate the UI Policy so that the error/info messages remains at top of the form until closed by the user.


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