Error/Info message raised by business rule automatically disappears (KB0748978)

Description

Error and Info messages raised by server-side business rule is automatically disappearing. A business rule is displaying error and info messages using the functions:

gs.addErrorMessage()

gs.addInfoMessage()

The functions are documented below:

https://docs.servicenow.com/bundle/orlando-application-development/page/app-store/dev_portal/API_reference/GlideSystem/concept/c_GlideSystemAPI.html#c_GlideSystemAPI

Release or Environment

All Versions

Cause

There script part of the UI Policy contained the below function:

g_form.clearMessages()

The UI Policy was being triggered and the function was being executed.

Please see the following documentation:

https://docs.servicenow.com/bundle/orlando-application-development/page/app-store/dev_portal/API_reference/GlideForm/concept/c_GlideFormAPI.html#c_GlideFormAPI

Resolution

Inactivate/Re-evaluate the UI Policy so that the error/info messages remains at top of the form until closed by the user.

Description

Release or Environment

Cause

Resolution

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