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Issue

Symptoms

Order guide page in service portal won't load and the error java.lang.NullPointerException is logged to the console

Release

All.

Cause

The issue is usually caused by catalog items included with the order guide and having variables referencing deleted tables.

Resolution

Review all the included catalog items in your order guide for reference variables referencing deleted tables.

 

Article Information

Last Updated:2019-08-02 20:43:14
Published:2019-05-15