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Issue

Symptoms


When configuring the Google Authenticator plugin in Chrome and scanning the coded image, the tokens are not valid and error :  "Response not valid". 

 

Cause


The root cause is time synchronization.

Resolution


The solution consists in changing the Google chrome Authenticator plugin settings.

Select option to sync the clock with Google. See screen print below.

 

 

Article Information

Last Updated:2019-08-02 20:43:15
Published:2019-05-15
Sync Clock with Google.png