Symptoms

Unable to display first and last names in reference field in Service Portal

Release

All releases supporting Service Portal

Cause

First and last names are not available in the auto-complete field of the reference variable

Resolution

1. Navigate to the reference variable
2. Under Related Links,, click Advanced view
3. In the Attributes field, enter a comma-separated list of auto-complet attributes:

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=first_name;last_name;email,ref_ac_columns_search=true

          4. Click Update

Additional Information

https://docs.servicenow.com/csh?topicname=c_AutoCompleteForReferenceFields.html&version=latest#c_AutoCompleteForReferenceFields