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Daily ROTA schedule appears as weekly. - Support and Troubleshooting
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  • Daily ROTA schedule appears as weekly.
KB0748797

Daily ROTA schedule appears as weekly.


306 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Create a schedule and select the rotation as daily instead of weekly. Select Rotation start time other than 12:00 AM. The schedule is not reflecting the rotation start time.Its always starting from midnight.

Cause


Cannot rotate a schedule spanning more than one day as daily rotation.

Resolution


The system cannot rotate a schedule daily which spans more than one day (passing through midnight between two separate days). The system sees midnight as the start of a new day, any schedule spanning over this cannot repeat daily as it is covers more than one day. An example option here would be to create two separate schedule entries for the same schedule. An example would be:

On first entry, set 'When' to the following: 

2019-03-27 06:00:00 AM to 2019-03-27 11:59:59 

- set this to rotate daily 

Create a new schedule entry, set 'When' to the following: 

2019-03-27 12:00:00 AM to 2019-03-27 05:59:59 

- set this to rotate daily 

 


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