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Description

'Edit default filter' does not work when you have a filter applied on Related List.

Steps to Reproduce

- Open sys_user.list
- Open any user record
- Scroll down to "Related List" and click on "Roles" tab
- Right click on the list header and select "Configure >> List Control"
- On the List Control form if you do not see "Edit default filter" field then configure form layout to add the same
- Add the filter condition - Created on Today and Save

- Do a cache.do
- Open the user record again
- Scroll down to "Related List" and click on "Roles" tab
- Add a filter 'inherited is true'
- click on Edit..

Actual behavior: You see that the filter added under 'Edit default filter' is not applied on slushbucket
Expected behavior: slushbucket should load with filter 'created on Today'

-Now remove the filter 'inherited is true' on related list
-Click on Edit
- You will see that the slushbucket loads with filter 'created on Today'

Workaround

After carefully considering the severity and frequency of the issue, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience. If you have any questions regarding this problem, contact ServiceNow Customer Support.

 


Related Problem: PRB1285274

Seen In

Kingston

Intended Fix Version

Orlando

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-08-07 17:19:28
Published:2019-05-13