Symptoms

-CI name created with name "empty"

-Sys_id of the CI is undefined

-Exploring CI: undefined

Release

All releases

Cause

-This is caused when you are trying Abort insertion of a CI based on some conditions. This will some times result on the CI record created with the name as "empty" and sys_id as    undefined. If there is a before insert business to abort the insertion on cmdb table, there is a good chance to run into this issue. You will see the following the application node logs.

 Operation against file 'cmdb_ci_win_server' was aborted by Business Rule.

Resolution

Disable the business rule or modify the logic of the business rule so that you will not run into this issue.