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CI record created with name "empty" and pointing to a sys_id "undefined" - Support and Troubleshooting
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KB0748764

CI record created with name "empty" and pointing to a sys_id "undefined"


1359 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

  • A CI is created with the name "empty"
  • The sys_id of the CI is "undefined"

Cause

This is caused when you are trying Abort insertion of a CI based on some conditions. This will some times result on the CI record created with the name "empty" and sys_id "undefined".

If there is a before insert business to abort the insertion on cmdb table, there is a good chance to run into this issue.

You will see the following message the application node logs:

Operation against file 'cmdb_ci_win_server' was aborted by Business Rule.

Resolution

Disable the business rule or modify its logic so that you will not run into this issue.


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