Notifications

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Symptoms

-CI name created with name "empty"

-Sys_id of the CI is undefined

-Exploring CI: undefined

Release

All releases

Cause

-This is caused when you are trying Abort insertion of a CI based on some conditions. This will some times result on the CI record created with the name as "empty" and sys_id as    undefined. If there is a before insert business to abort the insertion on cmdb table, there is a good chance to run into this issue. You will see the following the application node logs.

 Operation against file 'cmdb_ci_win_server' was aborted by Business Rule.

Resolution

Disable the business rule or modify the logic of the business rule so that you will not run into this issue.

Article Information

Last Updated:2019-05-21 11:58:15
Published:2019-05-11