Notifications

63 views

Description

Symptoms

 Discovery of a device errors out with following error when trying to run createorupdateci

<cmdb_serial_number> for attributes: serial_number, serial_number_type:Multi-Match Error

Release

All releases

Cause

The root cause of this issue is because of the Duplicate serial numbers records that are associated with the same configuration item. 

For example: If you have two UUID serial records associated with the same CI, then you will run into the above error with Identification engine and it will not update the record.

Resolution

Please refer to KB0744490 for removal steps.

Article Information

Last Updated:2019-08-02 20:43:37
Published:2019-06-12