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Description

Overview

Virtual Agent opens the code instead of the flow designer view.

Additional Information

 

This is caused by the fact that you have user preference glide.ui.accessibility set to active.

Setting this to inactive will make the flow design visible.

In order to do so, click on the Settings cog wheel on the top right corner and deactivate "Accessibility enabled" within the General panel.

 

More about this user preference can be found in the article below:

https://docs.servicenow.com/bundle/london-platform-user-interface/page/administer/accessibility-508-compliance/concept/c_SetUpSect508ComplianceFeature.html

 

Article Information

Last Updated:2019-08-02 20:43:42
Published:2019-05-10