Madrid Patch 3 : Known Errors
This article presents notable known errors in Madrid Patch 3, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.
Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.
To view the release notes for this release family, see Madrid Release Notes.
The following table lists notable Severity 1 known errors in this patch.
|KB0584932||PRB617735||Persistence||Task Table flattening or Task Table extensions can exceed the row size limit of 8126, causing Task hierarchy errors and task table functionality degradation|
|KB0727701||PRB631444||Business Logic Processing||Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table|
The following table lists notable Severity 2 known errors in this patch.
|KB0656924||PRB1191307||System Applications||Customers are able to create multiple "Global" sys_scope records which causes issues on the instance|
|KB0676879||PRB1235210||Activity Stream||Single line long text in description field gets right side cut-off when viewed in Activity stream. Browser re-size will make it visible again.|
|KB0661797||PRB1235331||Update Sets||Grandchild tables of task created as TPC can be corrupt if they are created in the wrong order|
|KB0727944||PRB1238857||Forms and Fields||When saving a read-only currency field its value may be converted to default US Dollars automatically|
|KB0657641||PRB1244501||Import / Export||Synch transform uses fast lock that can cause SOAP threads to get hung up (PRB1200935), exhausting all integration semaphores|
|KB0727642||PRB1250745||Persistence||Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)|
|KB0749086||PRB1250935||Service Portal||ATF: Error when opening a non-form Service Portal page: "Unable to submit form, g_form is not defined. A valid form must be open before setting values"|
|KB0726390||PRB1264889||Dashboards and Home Pages||Dashboard Widgets do not load if an applied breakdown is deleted|
|KB0686716||PRB1268370||Platform Security||Downloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context|
|KB0684402||PRB1270022||Performance Analytics||[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property|
|KB0692585||PRB1287143||Currency||Saving a form with a currency field results in the currency field getting multiplied by 100|
|KB0717976||PRB1288212||VA-Web Client||The virtual agent does not translate based on user language while using the internationalization plugin|
|KB0690836||PRB1292056||Forms and Fields||UI policy that sets display to false for a field on OOB forms (ex: Incident, Change) in Printer Friendly Version (URL contains sysparm_media=print) doesn't work|
|KB0717328||PRB1308349||Lists||loadRow failure java.lang.NullPointerException when a "table name" field type is added to a form|
|KB0725784||PRB1325588||Knowledge Management||Madrid: The kb_search page does not load|
|KB0745020||PRB1328336||Agent Workspace||Templates do not appear on Agent Workspace unless it is assigned to the user|
|KB0748053||PRB1332090||Chat||The Connect sound notification for users entering a support queue is not working|
|KB0748670||PRB1336879||Discovery||Launching credential-less Discovery from Shazzam can use a large amount of memory|
|KB0748287||PRB1337296||Event Management||Alert Similarity causes performance issues during loading of the Alert form|
|KB0748860||PRB1340374||Cloud Management Application||The Azure subscription discovery fails with an error|
|KB0748293||PRB1341948||Forms and Fields||The contact (caller_id) on the incident form disappears for ITIL users when the caller is set to inactive|
|KB0750766||PRB1348675||Walk-Up Experience||For French Language, Schedule appointment button is not enabled in Walk-up Experience Portal|
|KB0550121||PRB629834||Knowledge Management||Knowledge search is hardcoded to ignore search terms with fewer than 3 characters|
|KB0549804||PRB630133||Workflow||In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11|
|KB0598187||PRB668806||Project Portfolio Management||Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected|
|KB0623129||PRB718318||System Applications||Unable to launch Studio via Studio module when UI11 is enabled|
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