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Description

When creating filter for a report the conditions that can be selected in the new and old UI are different.

Example:
Table: new_call

Filters
******NEW UI********
Transferred to. Incident. Resolved ==> is same ==> Hour as ==> The data which is getting displayed on the drop down are.
Resolved
Last Reopened at
Promoted On

******** Switched to Classic UI********
Transferred to. Incident. Resolved ==> is same ==> Hour as ==> The data which is getting displayed on the drop down are.
Created
Opened
Updated
Show Related Fields

Steps to Reproduce

Steps to Reproduce:
1. Activate plugin "ServiceDesk Call"
2. Ensure that extended fields is enabled.
3. Go to the reporting module and create a new report.
4. Select table "new_call"
5. Enter condition Transferred to. Incident. Resolved ==> is same ==> Hour as ==> (when attempting to choose the field you will see the following)
******NEW UI********
Transferred to. Incident. Resolved ==> is same ==> Hour as ==> The data which is getting displayed on the drop down are.
Resolved
Last Reopened at
Promoted On

******** Switched to Classic UI********
Transferred to. Incident. Resolved ==> is same ==> Hour as ==> The data which is getting displayed on the drop down are.
Created
Opened
Updated
Show Related Fields

Expected: That "Created,Opened,Updated & Show Related Fields" would be shown in the new ui.
Actual: The drop down results from the New and Old UI do not match.

Workaround

This issue is under review, for which there is currently no workaround available. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1342974

Seen In

London Patch 6

Intended Fix Version

Orlando

Safe Harbor Statement

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-07-10 10:12:30
Published:2019-06-21