Symptoms

Requested Item widget displays the RITM number but not the name of the requested item.

 

Release

All supported versions.

Cause

On a very specific level, this issue is caused by missing value for options.display_field

The reason why this might be missing?

On the OOB page, this is configured properly but when this widget is added to other pages, this property needs to be configured on the widget instance.

Resolution

Fixing from widget instance:

1. Go to the corresponding instance for the widget.
2. Make sure that the instance type is Instance of Simple List.
   • This will make sure that the following two fields are available to configure on the instance.
3. Set the table to Requested Item [sc_req_item].
4. Set the display field to Short description.
   • This is what get's displayed as the name of the requested item.
5. Save

Additional Information

If for some reason you can't change the type of instance to "Instance of Simple List" and fields Table and Display field is not available on the widget instance, then you can pass this value from the JSON parameters, paste the following in the Additional Options section:

{
    "display_field": {
        "displayValue": "short_description",
        "value": "short_description"
    }
}