Notifications

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Overview

From London release onwards Major Incidents do not get Auto Closed. They need to be manually closed by Major Incident Manager role.

Please see documentation below:
https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/task/close-major-incident.html

 

Article Information

Last Updated:2019-05-21 11:58:21
Published:2019-05-08