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Description

How to create incidents or cases in the new Mobile app? Is this possible? 

Procedure

In Madrid, there is no an OOB application to create incidents/cases. This functionality will be added in New York. 
In Madrid, you can use an URL screen that navigates to the incident form (/incident.do) which will load the Classic Mobile UI. 
Or, you can build a Service Portal page to create incidents and call it using an URL screen.  

For additional information, review:
Configure a URL screen 
 

 

Applicable Versions

Madrid version.

 

Article Information

Last Updated:2019-05-21 11:58:19
Published:2019-05-07