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Is it possible to create incidents or cases in the new Mobile app? - Support and Troubleshooting
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  • Is it possible to create incidents or cases in the new Mobile app?
KB0748549

Is it possible to create incidents or cases in the new Mobile app?


576 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Description

How to create incidents or cases in the new Mobile app? Is this possible? 

Procedure

In Madrid, there is no an OOB application to create incidents/cases. This functionality will be added in New York. 
In Madrid, you can use an URL screen that navigates to the incident form (/incident.do) which will load the Classic Mobile UI. 
Or, you can build a Service Portal page to create incidents and call it using an URL screen.  

For additional information, review:
Configure a URL screen 
 

 

Applicable Versions

Madrid version.

 


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