Unable to request a clone. User/admin receives the following error:
java.net.ConnectionException:Connection refused(Connection refused) when posting to https://<instancename>.service-now.com/HAGetParams.do?SOAP
The issue described occurs when an instance is moved from on-premise to being hosted on the ServiceNOW cloud
1>Check the following sys_properties in system properties.
glide.http.proxy_host, glide.http.proxy_port, glide.http.proxy_bypass_list
If they are set to some internal ip address.
2>Export xml to back up the properties.
3> Delete the properties.
Try requesting the clone after that.