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Description

Symptoms

Unable to request a clone. User/admin receives the following error:

java.net.ConnectionException:Connection refused(Connection refused) when posting to https://<instancename>.service-now.com/HAGetParams.do?SOAP

invalid insert

 

Cause

The issue described occurs when an instance is moved from on-premise to being hosted on the ServiceNOW cloud

 

Resolution

1>Check the following sys_properties in system properties.

glide.http.proxy_host, glide.http.proxy_port, glide.http.proxy_bypass_list 

If they are set to some internal ip address. 

2>Export xml to back up the properties.

3> Delete the properties.

Try requesting the clone after that.

 

Article Information

Last Updated:2019-08-02 20:44:11
Published:2019-05-23