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@mention does not work on the activity stream in Visual Task Boards - Support and Troubleshooting
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  • @mention does not work on the activity stream in Visual Task Boards
KB0748464

@mention does not work on the activity stream in Visual Task Boards


430 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

In the VTB the @mention functionality does not work when the user clicks on comment in the activity stream

Release

Kingston, London, Madrid

Cause

This is expected behavior as the @mention functionality works only in the below scenario.

1. On a form, in the activity formatter (UI16 only). 
2. In a list, in the activity stream for a specific record. 
3. On a Visual Task Board card, in the card details.
4. In a Connect record conversation. 

Resolution

This is expected behavior and there is an enhancement request for this already.

Additional Information

For more information, please go through below documentation.

Activity streams


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