Notifications

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Description

Symptoms

Short Description field dot walked from approving record is not visible to a delegated approver in Approval table

Release

Any supported version

Cause

Missing access to the approving record for delegated user

Reason : The delegated user will have the access to the approval record only but not to all the fields for the record which he is approving. Because of this, all the dot walked fields like short description from the approving record are not readable by delegated user

Resolution

Create appropriate custom field level ACLs to provide read access to the tables(Eg : Request, Requested Items, Change Request) which  the delegated user is approving

Article Information

Last Updated:2019-08-02 20:44:19
Published:2019-05-05