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Description

When creating a new template if you add a field that is dependent on another field specified on the template the choices are not filtered appropriately. This can result in the user setting up an invalid template field combination.

Steps to Reproduce

 

Reproduced in latest release Madrid Patch 1 Hotfix 2

1. go to sys_template.do to create a new template
2. populate table = incident
3. save.
4. add new field/value to the template:
field = Category
value = Software
5. save
6. add new field to the template:
field = Subcategory
7. open dropdown list for the value

see that the list is not filtered
all choices from sys_choice table are displayed for the subcategory field.
it was expected that the choices should be filtered on the dependent value "Software" - like when creating a new incident.


Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available..

 


Related Problem: PRB1341943

Seen In

London Patch 6
Madrid Patch 1 Hot Fix 2

Intended Fix Version

Orlando

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Associated Community Threads

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Article Information

Last Updated:2019-06-27 09:11:52
Published:2019-05-07