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Description

Alert Similarity causing performance issues during load of the Alert form.

At present, the EmAiInsight script include, which is responsible for the feature, always returns a very large data-set from task_ci table. This is creating a problem with rendering the Alert form.

Steps to Reproduce

  • Enable the alert similarity feature in a new Madrid Instance
  • Open the alert form to see the performance issue

Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1337296

Seen In

There is no data to report.

Intended Fix Version

New York

Fixed In

Madrid Patch 5

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-06-16 03:52:23
Published:2019-05-20