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 London Patch 8 : Known Errors

This article presents notable known errors in  London Patch 8, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see London Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0715417PRB1252503PersistenceTPP migration on the upgrade can leave null sys_class_path values in partition tables
KB0584932PRB617735PersistenceTask Table flattening or Task Table extensions can exceed the row size limit of 8126, causing Task hierarchy errors and task table functionality degradation
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0713625PRB1039322Activity StreamConcurrent user sessions building history sets on extensive activity stream may result in a mutex lock and cause performance issues
KB0696123PRB1091270Forms and FieldsReference qualifier on all fields is ignored when List V3 is enabled
KB0635660PRB1095142OrchestrationWhen custom workflow activity is published more than once and then transferred via update set, the activity will not show up in the workflow editor because the publish field is set to "false."
KB0639979PRB1149655Automated Test Frameworkatf_input_variable forms and sections appear broken - form layout has sections, but the form does not render them
KB0681747PRB1151957WorkflowIn early Jakarta, the approval coordinator has a new activity result, 'skipped', which is not included in the default activity conditions. This causes the workflow to not move to the next activity.
KB0712541PRB1185802Customer Service ManagementCSM: Customer Contact unable to create cases for CSM portal
KB0676879PRB1235210Activity StreamSingle line long text in description field gets right side cut-off when viewed in Activity stream. Browser re-size will make it visible again.
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if they are created in the wrong order
KB0689557PRB1238818Update SetsUpdateMutex is not reaped on the node restart
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0712998PRB1244056PersistenceConfigure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" message
KB0693814PRB1249668DiscoveryShazzam encoding for IPs is inefficient and leads to nodes running out of memory
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0678843PRB1253606Incident ManagementData policies for incident state "On Hold" fire when trying to use the "Canceled" state
KB0745550PRB1255338ListsLists - list header menus should not appear for "other active tasks"
KB0713191PRB1258912PersistenceATF rollback only rolls back the most recent change to a field
KB0686716PRB1268370Platform SecurityDownloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0717976PRB1288212VA-Web ClientWhile using the internationalization plugin the virtual agent does not translates based on user language
KB0690203PRB1291458Performance AnalyticsPA Job Collection fails with "Sparse storage format has one field, sys_id" when collecting Text Analytics for several Fields to Analyze
KB0690836PRB1292056Forms and FieldsUI policy that sets display to false for a field on OOB forms (ex: Incident, Change) in Printer Friendly Version (URL contains sysparm_media=print) doesn't work
KB0714778PRB1308602Google MapsLocation Map error - This page can't load Google Maps correctly
KB0725089PRB1321133Database IndexesList appears empty when large table optimization in TPP adds ignore index hint for cmdb$par index that doesn't exist in table cmdb
KB0726277PRB1322839MID ServerHTTPClassyProbe taking a long time to process, leading to discovery performance issue.
KB0744908PRB1329337Cloud Management ApplicationMemory exhaustion due to 'AWS EC2 - DescribeSnapshots' discovery sensor
KB0743578PRB1330544Import / ExportAPI import set only runs 1 transform when ASYNC versus SYNC import is used.
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0621602PRB627055EmailFour-byte UTF8 emoji characters arriving in email are truncated in the sys_email record's subject, body, and/or text fields
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0597848PRB632390Import / ExportThe sys_update_version table grows excessively due to XML-based imports
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0692578PRB709946Forms and FieldsAnnotations that denote sections of a form should use header tags
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0622029PRB912031Service Catalog: Service Portal WidgetsDate field submitted through an Order Guide on Service Portal reverts back to the current date
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours

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Article Information

Last Updated:2019-05-21 11:43:22
Published:2019-05-03