Symptoms

When attempting to create a reminder I receive the message below and my reminder is never created

"You asked to be notified before the task follow_up, but that field is currently empty

Invalid Insert"

Release

All releases

 

Cause

The associated task within the reminder must have the follow_up field populated. if this is empty you will receive this error message

i.e

If you are creating a reminder for requested item REQ0001001 the  REQ0001001 will need to have the "follow up" [follow_up] field populated with a valid date

Resolution

On the associated task where you wish to create the reminder, populate the follow up [follow_up] field with a valid date value and save the record. When you create the reminder for this record you will not encounter this issue

Additional Information

The business rule "reminder_validator" is responsible for canceling the transaction when the associated task does not have the "follow up" [follow_up] field populated

https://<INSTANCE NAME>/nav_to.do?uri=sys_script.do?sys_id=8b68b5e5c611227d017e5cbd22465e23