On the email Notification form, "SMS alternate" cannot be set to blank once it has been filled.

Steps to Reproduce


1- Hop on to Madrid instance
2- Go To any record on sysevent_email_action (ie System Notification->Email->Notification)
3- Click the "Advanced view" link under the Related links
4- In the "What it will contain" section, for the "SMS alternate" field type "Test" and save
5- Again In the "What it will contain" section, for the "SMS alternate" field, remove "Test" text(from step 4) and save

Expected Result: The "Test" text should be removed from the "SMS alternate" field
Actual Result: The "Test" text is present in the "SMS alternate" field


The issue exists only on the Form view. In the List view can able to set "SMS alternate" to blank. For the workaround, in the list view add the column "SMS alternate" using the "Personalized List" and set the "SMS alternate" to blank for any Notification.

Related Problem: PRB1336681

Seen In

There is no data to report.

Intended Fix Version

New York

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:43:19