Symptoms

Variable value is cleared on RITM and SC Task variable editor after the item is submitted

Release

London and forward

Cause

There is a UI Policy which has an action that clears the variable value. A new feature introduced in London.

Resolution

Uncheck the "Clear the variable value" checkbox

Additional Information

https://docs.servicenow.com/csh?topicname=t_CreatUIPolicyForSvcCalgIt.html&version=latest