Notifications

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Symptoms

Variable value is cleared on RITM and SC Task variable editor after the item is submitted

Release

London and forward

Cause

There is a UI Policy which has an action that clears the variable value. A new feature introduced in London.

Resolution

Uncheck the "Clear the variable value" checkbox

Additional Information

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/task/t_CreatUIPolicyForSvcCalgIt.html 

Article Information

Last Updated:2019-05-21 11:57:19
Published:2019-04-30