Notifications

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Description

OOB 'Collaboration Offline Group Message(s)' email notifications can't be send to offline chat participants.

Steps to Reproduce

1. userA logs in from browserA
2. agentB logs in from browserB
3. userA starts a chat request against a chat queue from virtual agent or from chat queue
i.e. <instancename>/$chat_support.do?queueID=<sysid>
4. agentB accepts the request
5. agentB logs out
6. userA sends messages
7. Wait for collaboration.email_interval (OOB, 3 mins)

Actual behavior:
No email is being sent
Expected behavior:
An email is sent to offline users.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1341119

Seen In

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Associated Community Threads

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Article Information

Last Updated:2019-05-27 07:23:08
Published:2019-05-27