Connect Sound notification for user entering a support queue is not working in Madrid

Steps to Reproduce

On OOB Madrid, install plugin Connect Support with Demo data

As main user:

  1. Nav to: sys_properties.list, search name =
  2. Change the value = true, Save the record
  3. Navigate to Chat queue, Connect > queue: OOB link /$
  4.  Open the same instance in other browser or new incongnito window and impersonating as a agent, for example: David Loo
    5. Make sure the Connect audio notification is setup from system gear icon

    On maint user's connect queue window, type something for set Chat

    No sound notification on agent side when the Chat is opened.


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Related Problem: PRB1332090

Seen In

There is no data to report.

Fixed In

Madrid Patch 4
New York

Associated Community Threads

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Article Information

Last Updated:2019-09-06 17:07:43