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Issue

Symptoms

  • Unable to use the "Compare" functionality to compare two versions of a Knowledge article. When trying to utilize the "Compare" UI Action, nothing happens in the UI.
  • However, the following message is captured in the browser console: Could not execute ui action '': TypeError: Cannot set property 'location' of undefined

Release

  • Kingston Patch 9
  • London Patch 4, Hot Fix 2

Cause

This behavior is caused by List V3, which is deprecated and should not be used.

Resolution

To resolve this issue, please utilize List V2 instead.

To change from List V3 (deprecated) back to List V2 (supported), please navigate to system property "glide.ui.list_v3.enable" and set the Value field to "false".

When the above change is made, the Compare functionality works perfectly, and the previously seen console message is no longer displayed.

Article Information

Last Updated:2019-08-02 20:44:58
Published:2019-04-29