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Record Producer checkbox variables are no longer showing price information - Support and Troubleshooting
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  • Record Producer checkbox variables are no longer showing price information
KB0747625

Record Producer checkbox variables are no longer showing price information


574 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Overview

Starting from London release record Producer checkbox variables are no longer showing price information. 

Prices are missing from record producers checkboxes

This behavior is not only seen in the portal, but this is also the behavior in the ITIL UI as well.

This change of behavior came as part of a fix for a functional issue and the actual behavior is expected. Produced records should not have prices. Pricing information display is still working as expected for catalog items.


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