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Slowness when updating records - caused by gs.sleep(); - Support and Troubleshooting
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  • Slowness when updating records - caused by gs.sleep();
KB0747610

Slowness when updating records - caused by gs.sleep();


5192 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

The form hangs when trying to update or insert a record.

But unable to find any error in any logs.

 

Release

All releases

 

Cause

"gs.sleep();" is used in server-side scripts.

 

Resolution

Check if gs.sleep() is used in any server-side script. Possible places include but not limited to:

  1. Script include.
  2. Business rule script and condition script
  3. ACL condition script.
  4. Email notification script and condition script.
  5. Workflow scripts.

Avoid using gs.sleep() in any script because it does not release session and will cause delays, and add logs to the script whenever gs.sleep() has to be used.

 

Additional Information

For more performance troubleshoot details, please see KB0516495


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