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Description

Symptoms

The form hangs when trying to update or insert a record.

But unable to find any error in any logs.

 

Release

All releases

 

Cause

"gs.sleep();" is used in server-side scripts.

 

Resolution

Check if gs.sleep() is used in any server-side script. Possible places include but not limited to:

  1. Script include.
  2. Business rule script and condition script
  3. ACL condition script.
  4. Email notification script and condition script.
  5. Workflow scripts.

Avoid using gs.sleep() in any script because it does not release session and will cause delays, and add logs to the script whenever gs.sleep() has to be used.

 

Additional Information

For more performance troubleshoot details, please see KB0516495

Article Information

Last Updated:2019-08-02 20:45:13
Published:2019-04-26