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Description

Overview

This article focuses on users not able to access "Standard Change Catalog" with non-admin roles.

Cause

  • The Standard Change Catalog is an catalog category called "Standard Changes" in "sc_category" table.
  • Couple of things to note in this record:
    • Make sure that the underlying categories/items are active.
    • The Roles field on this category.
    • The Active field (whether it's activated or not)

Please note: Admin users can view categories that are even inactive.

Additional Information

Standard change catalog: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html

Article Information

Last Updated:2019-08-02 20:45:13
Published:2019-04-25