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Separate browser tabs do not behave independently leading to navigation activity in one tab affecting navigation activity in the other tab. - Support and Troubleshooting
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  • Separate browser tabs do not behave independently leading to navigation activity in one tab affecting navigation activity in the other tab.
KB0747549

Separate browser tabs do not behave independently leading to navigation activity in one tab affecting navigation activity in the other tab.


3361 Views Last updated : Nov 5, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms

When a user logs in (just once, only creating one session), and then opens up a second tab or window, the navigation activity from one tab will affect the navigation activity on the second tab.  The user may experience interfering navigation sequences when using the ServiceNow back button. 

The same problem occurs If the user logs in multiple times in different tabs or windows (creating multiple session IDs)

Release

All

Cause

The ServiceNow back button uses the cache memory stored in the user's machine, therefore it doesn't make a distinction even if there are different session IDs active.

Resolution

To avoid this, the user can use the browser's back button instead. Alternatively, if the user still wants to use the ServiceNow back button, they can use a private browsing session window in conjunction with a normal browsing session window. 


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