Notifications

6 views

Symptoms

The issue is that when user presses the Tab key on a reference field, it clears the content of that field.

Steps to reproduce:

  • Click on Settings icon
  • General > Accessibility Enabled > Slide it to turn it on
  • Navigate to create a new incident
  • Start typing a name in the caller field
  • Click on the "Tab" button on keyboard
  • Caller field clears.

Environment

All

Cause

One of the reasons this could happen is if the Accessibility is enabled for that instance. 

This is controlled through user preference: glide.ui.accessibility

Resolution

Users can resolve this for themselves by taking following steps:

  1. Click on Settings icon
  2. General > Accessibility Enabled > Turn it off by sliding it to left.
  3. Click "OK" to reload the page. 

To resolve this for all users:

  1. Navigate to User preferences
  2. Find user preference with Name = glide.ui.accessibility
  3. There should be multiple records here. 
  4. Find the one where System = true, User = empty, and Value = true
  5. Change the value of above user preference to "false" and save. 

Additional Information

Using Accessibility Features

Article Information

Last Updated:2019-05-21 11:57:04
Published:2019-04-24