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Description

Symptoms

at java.util.logging.Logger.log(Logger.java:735)
at java.util.logging.Logger.doLog(Logger.java:765)
at java.util.logging.Logger.log(Logger.java:788)
at java.util.logging.Logger.info(Logger.java:1490)
at com.service_now.mid.installer.OutputHandler.info(OutputHandler.java:41)
at com.service_now.mid.installer.InstallerUI.main(InstallerUI.java:888)
Logger for 'glide' has not been configured by the container, configuring now:
Exception in thread "Thread-3" java.lang.ExceptionInInitializerError
at com.snc.core_automation_common.logging.LoggerImpl.info(LoggerImpl.java:45)
at com.service_now.mid.services.Config.loadConfigFile(Config.java:166)
at com.service_now.mid.services.Config.init(Config.java:182)
at com.service_now.mid.installer.InstallerController.callForMoreTests(InstallerController.java:101)
at com.service_now.mid.installer.InstallerController.testConfiguration(InstallerController.java:82)
at com.service_now.mid.installer.InstallerUI$ConnectionTester.run(InstallerUI.java:1075)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.FileNotFoundException: .\logs\mid_installer.log.0.1 (Access is denied)
at java.io.FileOutputStream.open0(Native Method)
at java.io.FileOutputStream.open(FileOutputStream.java:270)
at java.io.FileOutputStream.<init>(FileOutputStream.java:213)
at java.io.FileOutputStream.<init>(FileOutputStream.java:133)
at java.util.logging.FileHandler.open(FileHandler.java:210)
at java.util.logging.FileHandler.openFiles(FileHandler.java:536)
at java.util.logging.FileHandler.<init>(FileHandler.java:263)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
at java.lang.Class.newInstance(Class.java:442)
at com.glide.util.Log.configureHandlersIfNoneExist(Log.java:74)
at com.glide.util.Log.adjustHandlers(Log.java:56)
at com.glide.util.Log.<clinit>(Log.java:48)
... 7 more

Release

Kingston, All

Environment

Windows

Cause

Caused by: java.io.FileNotFoundException: .\logs\mid_installer.log.0.1 (Access is denied)

The user that trying to install the mid server service does not have full right to the mid server files.  You can try to edit the config.xml file manual and try to save it.  You will receive an access denied message.  

Resolution

Make sure the user that's installing the mid server service has rights to edit the config files.  You can login to the mid server using an administrator equivalent account and run the installer.

Article Information

Last Updated:2019-08-02 20:45:21
Published:2019-04-24