Notifications

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Issue

Symptoms

After recent upgrades including but not limited to Kingston Patch 12 & Kingston Patch 14, it is noticed that theĀ Planning Console is not loading. Users who access the Planning Console from Projects are seeing that the Loading wheel spins indefinitely.

When viewing the Console via Developer tools (on Chrome) an error is displayed: MomentUtils.getMomentTimeZone is not a function

Release

Kingston Patch 12, Kingston Patch 14

Environment

Chrome, Firefox, IE (any browser may be affected)

Cause

The cause is related to the affected browser caching specific files necessary to the MomentUtils locale. Older required files would have been cached to your browser. While an update may have updated those necessary files, the browser does not go to retrieve the most current file. Therefore, when a browser cache is made, the browser looks for the required files and caches the updated version.

Resolution

1. Clear the affected browser's Browser Cache.

Article Information

Last Updated:2019-08-02 20:45:27
Published:2019-04-25
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