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Canceling an RITM allows the state to move forward from the Workflow Context - Support and Troubleshooting
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KB0747440

Canceling an RITM allows the state to move forward from the Workflow Context


2209 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


When a RITM was canceled, the status was changed from 'Closed' to 'Under Fulfillment' and sub-status was changed from 'Cancelled' to empty.

Release


Madrid Patch 1 Hot Fix 2

Cause


Custom business rule was created to cancel the workflow context of the RITM; however, it was not canceling the context and the workflow was updating the RITM after the approvals were canceled. 

Resolution


Corrected the custom business rule to cancel the workflow context when the RITM is canceled.

var w = new Workflow();
var gr = new GlideRecord('wf_context');

if (gr.get(current.context))
w.cancelContext(gr);


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