Symptoms

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When a RITM was canceled, the status was changed from 'Closed' to 'Under Fulfillment' and sub-status was changed from 'Cancelled' to empty.

Release

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Madrid Patch 1 Hot Fix 2

Cause

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Custom business rule was created to cancel the workflow context of the RITM; however, it was not canceling the context and the workflow was updating the RITM after the approvals were canceled. 

Resolution

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Corrected the custom business rule to cancel the workflow context when the RITM is canceled.

var w = new Workflow();
var gr = new GlideRecord('wf_context');

if (gr.get(current.context))
w.cancelContext(gr);