Symptoms

When a RITM was canceled, the status was changed from 'Closed' to 'Under Fulfillment' and sub-status was changed from 'Cancelled' to empty.

Release

Madrid Patch 1 Hot Fix 2

Cause

Custom business rule was created to cancel the workflow context of the RITM; however, it was not canceling the context and the workflow was updating the RITM after the approvals were canceled. 

Resolution

Corrected the custom business rule to cancel the workflow context when the RITM is canceled.

var w = new Workflow();
var gr = new GlideRecord('wf_context');

if (gr.get(current.context))
w.cancelContext(gr);