Issue
Creating a Menu Item in Service Portal
Release
All Supported
Resolution
- Navigate to Service Portal > Menus on the Application Navigator.
- Open the header menu record that you would like to work with.
- Scroll down to the Menu Items Related List.
- Select New.
- Configure the record. (see image for example)
-
- Label: (name which will appear on the Header Menu)
- Parent Menu: should be the Header Menu you previously selected.
- Type: Select one of the options which you like to configure. (depending on the selection you make it will change the form to add fields related to your choice.)
- Page: Select the page in which you are using. (this step is specific to the example image which we selected "Page" as the Type in the above step.)
- Condition: enter a condition if any.
6. Save or Submit the record.
Related Links
Menu Item Documentation: https://docs.servicenow.com/csh?topicname=configure-header-menu.html&version=latest