On an iPad, forms may intermittently blank out when scrolling. The behaviour is not always reproducible, when it happens the whole iPad screen turns blank, also hiding the scrollbars.

Steps to Reproduce


  1. Log in an early London instance using an iPad. Notice that you are redirected to the Desktop UI rather than $
  2. Open an existing Change Request record with recorded journal activity.
  3. Scroll the page, possibly multiple times, or repeating step 2.



There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

Related Problem: PRB1300597

Seen In

There is no data to report.

Intended Fix Version

New York

Fixed In

London Patch 8
Madrid Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 07:24:00