Notifications

388 views

Description

Content that is already written in HTML is being converted into HTML again. This causes Div tags to be inserted around all new line characters.

Steps to Reproduce

  1. Create a table in a quick message that has two rows and one column.
  2. In the first row type "Thank you for replying to this email." in one line and "We will get back to you soon enough." in another line.
  3. In the second row type "Regards," in one line followed by "Name of the agent" in the another line.
  4. Open an existing Case record or create a new Case.
  5. Click the Email button in the upper right tab of the Case form.
  6. Select the quick message you just created.


Result: You will find that the rendering is wrong as '<div>' tag are incorrectly added in the email.

Workaround

  1. Navigate to the sys_dictionary record for body on table: sys_email_canned_message.
  2. Update the type field to "Html Script"
    When doing a Quick Message, the message should now show up correctly

 


Related Problem: PRB1327655

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - ElasticSearch Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

Madrid Patch 6
New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-30 07:34:03
Published:2019-05-23