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Symptoms


 Navigate to a List View

 Right Click on context menu > Export > Excel (.xlsx)

 Export Complete dialog box appears with the Download button

  • Click Download button and error 'Requested attachment does not exist' appears
  • "Could not initialize class sun.awt.X11GraphicsEnvironment: java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment: java.lang.Class.forName0(Native Method)" error is shown in the system log
  • Exporting to other formats such as CSV and PDF works fine

 

Cause


This error has usually been encountered with implementations that are On-Premise when the appropriate libraries are installed however not loaded by the Operating system properly.

Resolution


 

To allow the Operating system to load the appropriate Profiles and libraries:

  1. Restart each node to resolve the issue

 

Note: Ensure users on the affected Node are adequately informed as connectivity to that node would be lost during a restart

 

Article Information

Last Updated:2019-04-19 00:29:55
Published:2019-04-17