Notifications

358 views

Description

Exporting a Multi-Level Pivot table type report to PDF results in error: Export failed.
An unexpected error has occurred. Please see the instance logs for more details.

Steps to Reproduce

  1. Create a Multilevel pivot report:
    https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/reporting/concept/create-multilevel-pivot-report-rd.html#create-multilevel-pivot-report-rd

    2. Data Values:
    Report name: test
    Source type: Table
    Table: Incident

    3. Type:
    Select Multi-level pivot table (under Multidimensional reports)

    4. Configure:
    Select columns: Additional Comments
    Select rows: Number, Assigned To, Short description
    Aggregation:
    Sum
    Duration

    5. Click Save

    6. Click Share and from the Sharing menu, click Export the Report to PDF, Generate now and Click Export.

    Expected behavior: The report should be exported to PDF.

    Actual behavior: You will get an error:



    The instance logs show below:

    2018-12-20 15:40:42 (744) glide.background.generation.e2978f3cdbeae7007826ffb41d9619a2 SYSTEM txid=2a97cf3cdbea SEVERE *** ERROR *** com.snc.whtp: An error occured on the server
    2018-12-20 15:40:42 (751) glide.background.generation.e2978f3cdbeae7007826ffb41d9619a2 SYSTEM txid=2a97cf3cdbea SEVERE *** ERROR *** Loading pages (1/6)
    [> ] 0%
    [======> ] 10%
    [==============================> ] 50%
    [============================================================] 100%
    Counting pages (2/6)
    [============================================================] Object 1 of 1
    Resolving links (4/6)
    [============================================================] Object 1 of 1
    Loading headers and footers (5/6)
    Printing pages (6/6)
    [> ] Preparing
    [============================================================] Page 1 of 1
    Done
    Exit with code 1 due to network error: AuthenticationRequiredError

Workaround

1. Go to the report.
2. Click the Settings button (with the gear icon) on the right side of the banner frame.
3. In the General tab, click the icon of the printer to the right of Printer friendly version.
4. Use the browser's print functionality to save the report as PDF.

 


Related Problem: PRB1321127

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-10-30 05:43:46
Published:2019-04-25