A guided tour of type "Service Portal" has been created with sc_home page, however when user goes to "<Instance url>/sp?id=sc_home" page on Service Portal, it doesn't load that created guided tour on the "Tours" menu.
Ideally, it should have been displayed as shown in this screenshot:
London and newer
- There is a custom page route map (sp_page_route_map) defined to redirect the pages from sc_home to sc_category.
- Due to this, the database query to get the guided tour runs with the page's sys_id of the sc_category page, so it doesn't return the expected guided tours setup on the sc_home page.
Review the custom page route map and de-activate it if is not required. Else, create the guided tour for the sc_category page instead of the sc_home page.