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How to show variables/variable editor on the catalog task - Support and Troubleshooting
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  • How to show variables/variable editor on the catalog task
KB0746732

How to show variables/variable editor on the catalog task


24834 Views Last updated : Jul 22, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity)

There are two ways to add the variables on the catalog task:

  1. Through the catalog task activity on the workflow. 
    https://docs.servicenow.com/csh?topicname=r_CatalogTask.html&version=latest 
  2. Changing the Global field to 'True' on the variable.

Release

All versions

Resolution

Steps to change the Global field to True:

  1. Open catalog item - Scroll down to the Variables related list
  2. Add 'Global' field to the list view using gear icon
  3. Select all and set Global field to 'true'.

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