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Description

Symptoms

Catalog item cost is not updated in Service Portal

Catalog price calculation is not working properly

Dynamic price calculation is not working in Service Portal

 

Release

All

Cause

The portal widget used in the page is customised

Resolution

By default, the catalog item order page is using the 'SC Catalog Item' widget

1. Check the customised widget and use the out-of-box (OOB) version. You can check this as an admin if you go to the page having the pricing/cost issue > Click Ctrl+right-click > Instance in page editor > Check the widget used by the page if it is an out-of-box (OOB) widget.

2. Revert the widget to OOB OR merge and base your customisations from the OOB widget



Article Information

Last Updated:2019-08-02 20:46:13
Published:2019-04-15