Symptoms

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Cannot Load Video Files to KB Articles

Release

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Kingston Patch 12

Cause

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The issue is most likely due to the HTML being sanitized

Resolution

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1. Navigate to System Definition > Dictionary 
2. Click the Edit Filter button 
3. In the filter, you need two conditions. First you need ["Column name" "starts with" "text"] and second you need ["Table" "is" "kb_knowledge"] 
4. Open the single record that is displayed on the list 
5. Click the "Advanced view" UI action under the related links 
6. In the attributes field, add ", html_sanitize=false" to the end of the other attribute listed. Include the comma. 
7. Re-upload the video and save the form. It should now be displayed properly.