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Description

Symptoms


Cannot Load Video Files to KB Articles

Release


Kingston Patch 12

Cause


The issue is most likely due to the HTML being sanitized

Resolution


1. Navigate to System Definition > Dictionary 
2. Click the Edit Filter button 
3. In the filter, you need two conditions. First you need ["Column name" "starts with" "text"] and second you need ["Table" "is" "kb_knowledge"] 
4. Open the single record that is displayed on the list 
5. Click the "Advanced view" UI action under the related links 
6. In the attributes field, add ", html_sanitize=false" to the end of the other attribute listed. Include the comma. 
7. Re-upload the video and save the form. It should now be displayed properly. 

 

Article Information

Last Updated:2019-08-02 20:46:14
Published:2019-04-18