When trying to open an attachment, and if the attachment URL is very long, the sysparm_tiny parameter is added to the target URL and the attachment fails to open, showing a blank page.


Steps to Reproduce


1. Login as administrator.
2. Open the Attachments table (sys_attachment.list) and copy any attachment sys_ID (i.e.: 1894eef4ef331000914304167b2256c2 ).
3. Navigate to the selected attachment using the retrieved sys_ID as sysparm_tiny (i.e.: / ).
Observe a blank target page, with the attachment not being found and not prompting for download.


This problem is under review and targeted to be fixed in a future release. You can Subscribe to this article to receive notifications when more information will become available.

As a workaround, add the system property below and set the appropriate value:

Name: glide.tinyurl.minEncodedLength
Type: Integer
Value: 2500


Related Problem: PRB1321894

Seen In

SR - IntegrationHub - Docusign Integration r1 v1.1.6
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - SIG Questionnaire - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1

Fixed In

New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-20 08:42:42