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Symptoms

Added a report group containing role report_admin and assigned to a user.  User was still unable to see the report module in the filter navigator list.

Release

Kingston

Cause

In Kingston release, user needs to have the itil role to see the reporting module.

Resolution

Adding the itil to the user caused them to now see the module.  This is documented here:

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/reporting/concept/c_AdminsteringReports.html

 

Article Information

Last Updated:2019-04-17 07:13:22
Published:2019-04-17