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Show Parent Incident for Tasks on table [incident_task] - Support and Troubleshooting
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  • Show Parent Incident for Tasks on table [incident_task]
KB0746186

Show Parent Incident for Tasks on table [incident_task]


3239 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When reporting on the [incident_task] table, the user may want to show the Parent Incident related to the Task record. When the column Parent.Number is used, the user will see (empty) in the field.

Cause

The report will need to retrieve the data from the Incident Number field and not the Parent Number field.

Resolution

Add the column Incident.Number and remove the column Parent.Number on table [incident_task] and use the column Incident.Number for your report.


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