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Overview

Using "g_form.setValue('variable_name', boolean)" in Order Guide caused Failing Widget 'SC Order Guide' error in 'Choose Options' section.

This issue is only reproducible in Kingston.

[Subject]

Steps to reproduce:

  1. Create an Order Guide.
  2. Create a Catalog UI Policy or Catalog Client Script which contains "g_form('variable_name', boolean)", variable is Check Box Type.
  3. Add some Order Guide Item to this Order Guide.
  4. Try this Order Guide on Service Portal.
  5. Trigger the "g_form.setValue('variable_name', boolean)" function in 'Describe Needs' Section.
  6. Click on the 'Next' button.

There are several errors popup(c1.jpg).

  1. java.lang.ClassCastException: java.lang.Boolean cannot be cast to java.lang.String
  2. Failing Widget 'SC Order Guide'(480ca054db03320064301150f0b8f545)
  3. Error messages in Console log of the browser 'TypeError: Cannot read property 'length' of undefined'

These errors are all caused by "g_form.setValue('variable_name', boolean)". It causes errors in the Server Scripts of the 'SC Order Guide' which looks like the Widget is broken.

Additional Information

This is caused by problem PRB1290254.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0693248

The workaround is using "g_form.setValue('variable_name', String)" instead of 'g_form.setValue('variable_name', boolean)'.

Article Information

Last Updated:2019-05-21 11:55:58
Published:2019-04-08
c1.jpg